The Cigna Group

Customer Event & Benefit Educator Fulfillment Supervisor

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $63,100 - $105,100 per year

About the role

  • Drive successful customer event delivery by serving as the primary point of contact between the Support Resolution Center and Customer Event Operations.
  • Lead, coach, and develop Benefit Education Leads to consistently deliver high-quality customer event support and positive experiences.
  • Balance people leadership with hands-on execution by actively performing Benefit Education Lead work and modeling best practices.
  • Ensure end-to-end coordination of customer events, including scheduling, logistics, materials, and clear stakeholder communication.
  • Strengthen operational alignment by partnering with internal teams and contributing to the ongoing evolution of the Salesforce Field Service Tool.
  • Collaborate closely with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events.
  • Optimize team capacity by planning workloads, aligning resources, and supporting volume shifts across SRC workstreams.
  • Resolve complex or non-routine event challenges by escalating thoughtfully and partnering with SRC leadership when needed.
  • Promote consistent standards by ensuring adherence to customer event guidelines, timelines, and service expectations.
  • Identify opportunities to improve workflows, coordination, and processes that support scalability and efficiency.
  • Support reporting and tracking to provide visibility into customer event activity, outcomes, and trends.
  • Champion accountability, quality, and continuous improvement across customer event support.

Requirements

  • Minimum of 5 years of experience in customer event coordination, benefit education, customer engagement, or a related operational support role.
  • At least 2 years of experience in a supervisory, team lead, or peer leadership capacity.
  • Proven ability to lead through influence while also executing work independently.
  • Strong organizational and time management skills with the ability to manage multiple priorities.
  • Clear, confident written and verbal communication skills.
  • Demonstrated success collaborating within a highly matrixed organization.
  • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Ability to build trusted relationships and serve as a central coordination and escalation partner.
Benefits
  • medical insurance
  • vision insurance
  • dental insurance
  • well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer event coordinationbenefit educationcustomer engagementoperational supportreportingtrackingworkflow improvementprocess optimizationevent logisticsstakeholder communication
Soft Skills
people leadershipcoachingorganizational skillstime managementcommunication skillscollaborationinfluencerelationship buildingaccountabilitycontinuous improvement