Provider Relations Analyst
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $36 per hour
About the role
- Manage and resolve internal service inquiries within required timeframes
- Investigate and resolve provider service and quality complaints
- Research complex or escalated issues and partner with internal and external teams for resolution
- Identify trends, determine root causes, and recommend solutions to prevent repeat issues
- Support provider education and service improvement efforts
- Serve as a trusted point of contact and subject matter resource for PSU when needed
Requirements
- High school diploma or GED required
- 2+ years’ Cigna Customer Service experience with OneView highly preferred
- Experience with claims, billing, or coding required
- Strong problem-solving skills
- Ability to work across multiple systems and partners
- Excellent organization and time management skills
- HMO experience preferred
Benefits
- Health insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Well-being and behavioral health programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claimsbillingcoding
Soft Skills
problem-solvingorganizationtime management
Certifications
high school diplomaGED