Provider Relations Analyst

The Cigna Group

Provider Relations Analyst supporting the Provider Service Unit by managing inquiries and resolving service issues. Collaborating with internal and external teams to deliver solutions and improvements.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $36 per hourWebsite

About the role

Key responsibilities & impact

Manage and resolve internal service inquiries within required timeframes
Investigate and resolve provider service and quality complaints
Research complex or escalated issues and partner with internal and external teams for resolution
Identify trends, determine root causes, and recommend solutions to prevent repeat issues
Support provider education and service improvement efforts
Serve as a trusted point of contact and subject matter resource for PSU when needed

Requirements

What you’ll need

High school diploma or GED required
2+ years’ Cigna Customer Service experience with OneView highly preferred
Experience with claims, billing, or coding required
Strong problem-solving skills
Ability to work across multiple systems and partners
Excellent organization and time management skills
HMO experience preferred

Benefits

Comp & perks

Health insurance
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Well-being and behavioral health programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claimsbillingcoding

Soft Skills

problem-solvingorganizationtime management

Certifications

high school diplomaGED