The Cigna Group

Revenue Account Lead Representative

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $34 per hour

Job Level

Senior

About the role

  • Managing all billing aspects for a medium complexity or larger volume book of business of ~250 accounts
  • Owning the end-to-end billing relationship at the Exchange or TPA level for multiple clients
  • Identify opportunities for process improvements to enhance client satisfaction
  • Act as a subject matter expert on 2+ Revenue Management processes
  • Successful implementation of new and renewing clients
  • Work with client/third party vendors on the billing installation and ongoing processes
  • Conduct and lead client, TPA walkthrough calls
  • Allocate premiums in the CARBS webtool system
  • Partner with offshore Global Service Partner to improve client experience
  • Communicate via telephone and email to delinquent clients

Requirements

  • High School Diploma or GED required
  • 3+ years’ relevant experience in billing, collections, A/R preferred
  • Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
  • Analytical skills and ability to effectively problem-solve issues to resolution
  • Ability to establish strong matrix partner relationships and follow through on expectations
  • Demonstrated time management capabilities and ability to manage competing demands
  • Strong communication (oral and written) and organizational skills to effectively interact with all levels and functions within the organization
  • Proficient using MS Office; specifically, Excel (i.e., pivot tables, v-lookups, various formulas)
Benefits
  • Health insurance
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Well-being and behavioral health programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcollectionsaccounts receivableprocess improvementrevenue managementclient implementationpremium allocationproblem-solvingdata analysis
Soft Skills
customer-centric focuscommunicationorganizational skillstime managementrelationship buildinganalytical skills
Certifications
High School DiplomaGED