The Cigna Group

Trainer, Quality Assurance Coordinator

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $30 per hour

About the role

  • Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation
  • Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement
  • Translate regulatory and procedural updates into clear documentation and targeted training sessions
  • Maintain and enhance the COBRA procedure platform to ensure accuracy and usability
  • Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions
  • Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals
  • Support special projects and, as needed, manage a limited block of COBRA accounts
  • Contribute reliably to daily workflow with professionalism and accountability

Requirements

  • Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations
  • Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements
  • Ability to train, coach, and communicate complex information clearly
  • High attention to detail with strong auditing and analytical skills
  • Proficiency with Windows-based systems and Microsoft Word and Excel
  • High school diploma or GED required
  • COBRA certification or willingness to complete certification within the first six months
  • Experience in a regulated, service-focused environment
  • Associate or bachelor’s degree in a related field
Benefits
  • health-related benefits including medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
COBRA administrationbenefits eligibilityauditinganalytical skillstrainingcoachingdocumentationquality reporting
Soft Skills
communicationattention to detailprofessionalismaccountability
Certifications
COBRA certificationhigh school diplomaGEDassociate degreebachelor's degree