Provider Relations Lead Analyst
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $70,200 - $117,000 per year
Job Level
About the role
- Lead performance improvement initiatives across Provider Relations by translating analytics and insights into clear action plans that improve provider engagement and operational results.
- Serve as a trusted coach and advisor, strengthening provider-facing communication, issue resolution, and relationship management capabilities.
- Partner with Provider Relations leaders to reinforce standard work, best practices, and consistent messaging in provider interactions.
- Observe and assess provider-facing behaviors, delivering timely, constructive coaching that supports skill growth and professionalism.
- Support onboarding and ongoing development through targeted coaching, shadowing, and reinforcement of core skills.
- Identify trends and root causes impacting performance and collaborate with cross-functional partners to implement sustainable solutions.
- Translate policies, procedures, and operational updates into practical coaching guidance that supports day-to-day work.
- Promote a provider-centric mindset that aligns with organizational values, service standards, and compliance expectations.
- Track coaching themes, outcomes, and insights to inform continuous improvement efforts and leadership reporting.
- Model effective communication, problem-solving, and relationship-building behaviors in all interactions.
Requirements
- High School Diploma or G.E.D.
- Strong ability to analyze performance data, identify trends, and translate insights into actionable improvements.
- Excellent communication skills, with the ability to influence, coach, and present to diverse audiences.
- Proven ability to work independently in a fast-paced environment while managing multiple priorities.
- Demonstrated collaboration skills and ability to build positive working relationships across teams.
- Bachelor’s degree in a related field.
- Experience in a healthcare environment supporting Provider Relations, Accounts Receivable, or related operations.
- Experience coaching or mentoring teams in provider-facing or customer-facing roles.
- Experience supporting end-to-end Provider Relations operations within a PRO organization.
- Familiarity with Provider Relations tools and workflows, including ART.
- Healthcare claims systems experience or working knowledge of claims processing.
- Experience leading or supporting process improvement initiatives across cross-functional teams.
- Strong Excel skills and experience reporting performance, quality, or coaching results to leadership.
- Experience working in an Agile environment.
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance analysiscoachingmentoringprocess improvementdata analysisExcelclaims processingreportingAgile methodologyprovider relations
Soft Skills
communicationinfluenceproblem-solvingrelationship managementcollaborationindependenceprioritizationconstructive feedbackcoachingprofessionalism
Certifications
High School DiplomaG.E.D.Bachelor’s degree