Enrollment/Billing Associate Representative
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $24 per hour
About the role
- Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
- Proactively contact patients to review coverage details and securely obtain payment information when applicable
- Create accurate and timely patient financial responsibility letters based on documented insurance benefits
- Review patient accounts to identify enrollment needs and initiate appropriate outreach
- Enter and update patient demographic and referral information to support timely care delivery
- Communicate patient updates effectively to internal partners to ensure alignment and continuity
- Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
Requirements
- High school diploma or GED
- Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
- Strong verbal and written communication skills with the ability to explain information clearly and compassionately
- Proficiency with computers and Microsoft Office applications
- Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
- Experience with insurance verification, billing, or enrollment processes (preferred)
- Familiarity with medical terminology (preferred)
- Previous experience supporting specialty pharmacy, infusion services, or healthcare operations (preferred)
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance verificationbillingenrollment processesmedical terminology
Soft Skills
communication skillsempathyprofessionalismorganizational skillstime managementadaptability
Certifications
high school diplomaGED