COBRA Trainer, Quality Assurance Coordinator
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $30 per hour
About the role
- Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
- Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
- Translate regulatory and procedural updates into clear documentation and targeted training sessions.
- Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
- Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
- Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
- Support special projects and, as needed, manage a limited block of COBRA accounts.
- Contribute reliably to daily workflow with professionalism and accountability.
Requirements
- Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations
- Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements
- Ability to train, coach, and communicate complex information clearly
- High attention to detail with strong auditing and analytical skills
- Proficiency with Windows-based systems and Microsoft Word and Excel
- High school diploma or GED required.
- Experience in training, quality assurance, or mentoring roles (preferred)
- COBRA certification or willingness to complete certification within the first six months (preferred)
- Experience in a regulated, service-focused environment (preferred)
- Associate or bachelor’s degree in a related field (preferred)
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- At least 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
COBRA administrationbenefits eligibilityauditinganalytical skillstrainingquality assurancementoring
Soft Skills
communicationattention to detailprofessionalismaccountability
Certifications
COBRA certificationhigh school diplomaGED