Senior Technical Training Analyst – Facets
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $57,800 - $96,400 per year
Job Level
About the role
- Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards.
- Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus.
- Manage classroom environments to create inclusive, focused, and high-impact learning experiences.
- Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels.
- Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work.
- Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum.
- Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs.
- Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.
Requirements
- High School Diploma or G.E.D.
- 1+ year of hands-on Facets claim processing experience.
- Demonstrated ability to facilitate training in classroom and/or virtual settings.
- Strong knowledge of the Facets claims processing platform and related products.
- Proven analytical skills with the ability to interpret performance metrics and take timely action.
- Strong written and verbal communication skills.
- Consistent achievement of performance metrics in current or prior roles.
- Strong time management and organizational skills, with the ability to manage multiple priorities.
- Experience supporting or developing training curriculum or instructional materials (preferred).
- Demonstrated success coaching or developing others in a technical or operational environment (preferred).
Benefits
- starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Facets claim processingperformance metricscurriculum developmenttraining facilitationanalytical skillsinstructional materials developmentcoachingskill transfer
Soft Skills
communication skillstime managementorganizational skillsability to manage multiple prioritiescustomer focusinclusive learning environmentcontinuous improvement
Certifications
High School DiplomaG.E.D.