Care Coordinator, Customer Engagement Team
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $37 per hour
About the role
- Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs
- Conducts post-discharge after care follow up for customers for outpatient levels of care
- Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources
- Provide information and general encouragement
- Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits
- Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink
- Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning
- Performs additional stretch tasks/projects as needed, requested or assigned
- Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures
- Takes initiative for continued professional development
Requirements
- Bachelor’s degree required
- Preferred experience in a behavioral health services setting working with mental health and substance use disorders
- Superior problem solving skills and possess excellent judgment
- Requires the ability to prioritize, switch-task, and organize workload independently
- Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to develop these skills very quickly
- Systems-savvy with ability to retain and implement complex procedural workflows
- Ability to work both independently and collaboratively as a team member
- Demonstration of creativity and self-initiative, with ability to work with some autonomy
- Strong passion for speaking to and assisting customers to improve their health, well-being and sense of security
- Operate with a sense of urgency
- Professional demeanor with excellent communication and phone skills.
Benefits
- health-related benefits including medical, vision, dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem solvingjudgmentorganizational skillsworkflow management
Soft Skills
customer servicecollaborationcreativityinitiativecommunicationteamworkindependenceurgency
Certifications
Bachelor’s degree