The Cigna Group

Lead Analyst

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $62,600 - $104,300 per year

Job Level

Senior

About the role

  • Point of contact for client interactions and/or HUB
  • Identify barriers to care through deep analysis of pending cases, missed commitments, unenroll data, TAT data and more
  • Coordinate with leadership team and operational partners to improve the patient experience
  • Provide an elevated Program Manager level of service
  • Interact with internal and external partners for the majority of your workday
  • Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
  • Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
  • Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
  • Own responsibility for the overall health and performance of the program
  • Research, gather, analyze, and communicate data efficiently
  • Identify and track trends, perform root-cause analysis, and drive process improvement initiatives
  • Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers

Requirements

  • Highly analytical and detail oriented
  • Strong, polished communicator (verbal and written)
  • Ability to manage ambiguity and flex to program needs/changes in a fast paced, evolving environment
  • Highly motivated, organized, and independent self-starter with a positive, “can do” attitude
  • Strong understanding of the Accredo patient journey/life of a script
  • Ability to multitask across a variety of assignments with competing deadlines
  • Process expert with above average proficiency in all systems, including RX Home, CSP, Phat Too, and Ops Insight required
Benefits
  • Medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisroot-cause analysisprocess improvementprogram managementpresentation creation
Soft Skills
analyticaldetail orientedstrong communicatororganizedindependent self-starterpositive attitudeability to multitaskflexibility