Oversee the full client onboarding journey
Drive key conversations, secure essential setup details, and deliver clear, persuasive implementation plans
Ensure smooth transitions for new and renewing clients and confidently present timelines in finalist meetings
Own a book of business and lead the full implementation lifecycle for Client Operations
Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications
Create and maintain Administrative Summary and Structure documents
Collaborate with Sales to submit non‑standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design
Lead a cross‑functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling
Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables.

Requirements

High School Diploma or GED required
Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree, preferred
3+ years of work experience with Healthcare and Benefits Management products, required
3+ years of external client‑facing experience in account management, client services, sales, and/or implementation, required
3+ years of experience successfully managing projects and/or stakeholders required; PMP/Six Sigma, preferred
Strong analytical skills, with the ability to identify root causes and solve complex problems, required
Proficiency with multiple software and system-based applications, including database and spreadsheets (Salesforce, Word, Excel, PowerPoint, tracking systems), required
Strong verbal and written communication and organizational skills to effectively engage with all levels and functions across the organization, required
3+ years of proven experience presenting to and communicating with external clients and producers, required
External applicants must have prior experience with "The Cigna Group"
Willingness to work a flexible schedule as needed to accommodate business needs, required
Ability to travel 25%, required

Benefits

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementclient onboardingimplementation lifecyclebenefit designanalytical skillsproblem solvingaccount managementstakeholder managementexternal client communicationpresentation skills

Soft Skills

organizational skillscommunication skillsnegotiation skillscollaborationpersuasivenessflexibility

Certifications

PMPSix Sigma