The Cigna Group

Senior Manager, Individual & Family Plans Operations Compliance

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $128,800 - $214,600 per year

Job Level

Senior

About the role

  • Lead the IFP Operations Compliance team, including daily leadership, 1:1 meetings, formal check-ins, goals/objectives, Career Development Plans, training and onboarding
  • Ensure the quality of the IFP operational processes are fully compliant with State and Federal requirements
  • Participate with the New Law Implementation process, Business Implementation for new regulations, iComply regulations review and assessment, State & Federal mandate reviews and impacts, and IFP Regulatory Portfolio funding request intake, risk assessments and prioritization
  • Partner to support other Cigna IFP team members in development of guidelines and best practices
  • Lead change by influencing and educating Business and IT partners
  • Crosstrain employees in best practices through knowledge share sessions
  • Train employees on processes, documentation requirements and tools to improve consistency, reduce complexity and ensure capacity needs and deliverables are supported
  • Ensure proper documentation and communication venues are created to support the standardization of process and procedures within team, including training, education and knowledge share
  • Manage on-boarding, partner knowledge share, educational material development and maintenance and team SME development
  • Collaborate with business partners to ensure compliant solutions and deliverables
  • Manage resource and capacity planning
  • Manage own assignments in addition to staff assignments
  • Partner in metrics reporting
  • Work closely with the Business partners to ensure continuous improvement: Participate in business strategy and planning activity
  • Assist in defining project plans, dependencies, risk mitigation, and project status reports for complex or cross-functional processes
  • Participate in knowledge share development and execution
  • Provide insight into solutioning and best practices for process/procedure standardization
  • Support development and implementation of training and education tools
  • Provide and/or coordinate instructor-led training – self or partner coordination
  • Provide timely and technically appropriate written communication to stakeholders when necessary
  • Provide alternative solutions as necessary to assist in problem resolution

Requirements

  • Bachelor's degree preferred
  • 10+ years of risk and compliance experience
  • Expertise in the Cigna Healthcare organization, business processes and workflows to facilitate execution of initiatives
  • Familiarity with Cigna Healthcare products and benefits
  • Understanding of Cigna Healthcare systems and data repositories
  • Previous employee management experience, including strong people leadership skill sets
  • Proven ability to motivate employees and provide tools for success, both individually and as a team
  • Ability to work in a fast paced, demanding and rapidly changing environment
  • Ability to lead, manage and influence teams in a heavily matrixed environment
  • Ability to lead cross-functional teams and drive results with strong sense of urgency
  • Detail oriented, with proven prioritization, time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
  • Ability to tie together complex issues and implement solutions to meet the needs of the global matrix
  • Ability to negotiate with peers and senior leaders to come to agreed upon and productive solutions to business problems
  • Strong oral, written, presentation and communication skills
  • Exceptional interpersonal, consulting and relationship management skills
  • Ability to foster collaboration, value other perspectives and gain support and buy-in for organizational proposals
  • Strategic and creative thinker with ability to think outside the box and translate strategies into actions/requirements/implementation
  • Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
  • Process-oriented with quality mindset
  • Strong organization and planning skills
  • Demonstrated ability to drive results
  • Embraces change and drives through ambiguity
  • Customer-orientation and customer insight/experience skills
  • Ability to interpret and synthesize data and insights
  • Strong problem-solving skills; solution identification & development
  • Ability to perform contingency planning
  • Ability to interact effectively with all levels of the organization.
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementcomplianceproject managementprocess standardizationtraining developmentmetrics reportingdata analysisproblem resolutioncapacity planningemployee management
Soft Skills
leadershipcommunicationinterpersonal skillscollaborationstrategic thinkingtime managementorganizationnegotiationcreativitycustomer orientation
Certifications
Bachelor's degreerisk and compliance certification