The Cigna Group

AI Operations Analyst

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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Job Level

Junior

About the role

  • Support the management and operation of Cigna’s International AI Governance framework
  • Help maintain governance artifacts such as model inventories, risk assessments, data flow diagrams, and evaluation logs.
  • Collect, organize, and track information needed for reviews with Legal, Privacy, Security, and Compliance teams.
  • Assist with vendor oversight by gathering technical and operational data for governance reviews.
  • Contribute to basic prompt design, testing, and optimization under direction from senior prompt engineers.
  • Run structured prompt tests for accuracy, safety, cost efficiency, and response quality.
  • Document prompt performance results and produce clear summaries for stakeholders.
  • Support creation of dashboards, reports, and audits for AI usage patterns and model or prompt incidents.
  • Participate in operational reviews, retrospectives, and red-team/blue-team exercises.
  • Partner with teams across International Markets, Data/ML Engineering, Security, Privacy, and Product to ensure governance tasks progress smoothly.
  • Contribute to training materials, FAQs, and documentation to support internal adoption of AI tools.

Requirements

  • 1–3 years experience in data, analytics, technology operations, or early‑career AI‑related roles.
  • Foundational understanding of AI/ML concepts (LLMs, RAG basics, model inputs/outputs, risks).
  • Strong organizational skills and attention to detail—comfortable managing documentation and workflows.
  • Curiosity and willingness to learn prompt engineering and governance methodologies.
  • Excellent written and verbal communication skills; able to work with both technical and non‑technical teams.
  • Demonstrated ability to work collaboratively across global teams and time zones.
  • Bachelor's degree in a relevant field (Data/Analytics, Computer Science, Engineering, Business, or similar).
Benefits
  • Light travel possible for workshops or vendor sessions
  • Training and mentorship available from senior team members and AI leadership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI governancedata flow diagramsrisk assessmentsprompt designprompt testingdata analyticsmodel inventoriescost efficiencydocumentation managementAI/ML concepts
Soft Skills
organizational skillsattention to detailcuriositywillingness to learnwritten communicationverbal communicationcollaborationteamworkadaptabilityproblem-solving