The Cigna Group

Director, Process Re-Engineering and Diagnostics

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $152,600 - $254,300 per year

Job Level

Lead

About the role

  • Lead rapid hypothesis-driven diagnostics across functions, processes, and value streams.
  • Analyze cost, capacity, cycle time, demand, rework, and complexity drivers.
  • Identify root causes of inefficiency—not just symptoms.
  • Quantify opportunity size and prioritize initiatives based on value, feasibility, and speed to impact.
  • Lead end-to-end process re-engineering, including elimination of non-value-add activities.
  • Simplification and standardization (AI/automation opportunities).
  • Identification of org design, GCC, vendor optimization opportunities.
  • Design future-state processes aligned to enterprise standards and strategy.
  • Ensure redesigned processes are practical, executable, and scalable.
  • Act as a hands-on execution leader, embedding with business teams as needed.
  • Drive rapid decision-making and issue resolution during re-engineering efforts.
  • Partner with PMO to transition initiatives into structured execution when appropriate.
  • Partner with Data & Analytics to leverage insights for diagnostics and performance tracking.
  • Identify opportunities for automation, AI, workflow, or technology enablement tied to redesigned processes.
  • Collaborate with HR and GCC leads on workforce, role clarity, and location strategy implications.
  • Navigate resistance by grounding recommendations in data and operational reality.
  • Codify repeatable diagnostic and re-engineering methodologies, tools, and playbooks.
  • Partner with Change Management to ensure adoption and sustainability.

Requirements

  • 10+ years of experience in process re-engineering, operational transformation, or enterprise consulting
  • Proven track record delivering measurable efficiency and effectiveness outcomes
  • Strong analytical skills with the ability to translate data into action
  • Experience leading cross-functional teams in complex organizations
  • Executive presence and comfort operating with senior leaders
  • Background in Lean, Six Sigma, or equivalent process excellence methodologies preferred
  • Experience in Finance, Operations, or Corporate Functions transformations
  • Exposure to automation, AI, or technology-enabled process redesign.
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process re-engineeringoperational transformationLeanSix Sigmadata analysisautomationAIworkflow optimizationperformance trackingdiagnostic methodologies
Soft Skills
analytical skillsleadershipexecutive presencecollaborationdecision-makingissue resolutionchange managementcommunicationorganizational designresistance navigation