Onboarding Specialist
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • Texas • United States
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About the role
- Receive patient referrals via phone, fax, email, and/or EMR.
- Document referral details and create patient information sheets.
- Assign patients to the appropriate care team and update profiles.
- Create patient entries for delivery management.
- Enter and update progress notes and home health information.
- Act as a liaison between internal teams and referral sources.
- Manage incoming calls and process new referral markers.
- Upload documents to patient medical records.
- Organize and route electronic faxes to the correct destination.
- Coordinate home health needs for patients.
- Serve as the point of contact for assigned referral sources and therapies.
- Assist with complex referrals and home health cases.
- Train and mentor new team members.
- Support intake nurses with faxing, copying, and distribution as needed.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required.
- 2+ years of experience in a physician practice, ancillary provider, or similar healthcare setting.
- Knowledge of medical terminology.
- Excellent communication, interpersonal, and organizational skills.
- Ability to prioritize and manage multiple tasks effectively.
- Proficient computer skills, including Microsoft Office products.
Benefits
- Health insurance
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologypatient information managementprogress notes documentationhome health coordinationreferral managementelectronic medical records (EMR)faxingcopyingdocument uploading
Soft Skills
communicationinterpersonal skillsorganizational skillsprioritizationtask managementmentoringliaisonteam collaboration
Certifications
high school diplomaGED