Onboarding Specialist
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • Texas • United States
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About the role
- Receive patient referrals via phone, fax, email, and/or EMR.
- Document referral details and create patient information sheets.
- Assign patients to the appropriate care team and update profiles.
- Create patient entries for delivery management.
- Enter and update progress notes and home health information.
- Act as a liaison between internal teams and referral sources.
- Manage incoming calls and process new referral markers.
- Upload documents to patient medical records.
- Organize and route electronic faxes to the correct destination.
- Coordinate home health needs for patients.
- Serve as the point of contact for assigned referral sources and therapies.
- Assist with complex referrals and home health cases.
- Train and mentor new team members.
- Support intake nurses with faxing, copying, and distribution as needed.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required.
- 2+ years of experience in a physician practice, ancillary provider, or similar healthcare setting.
- Knowledge of medical terminology.
- Excellent communication, interpersonal, and organizational skills.
- Ability to prioritize and manage multiple tasks effectively.
- Proficient computer skills, including Microsoft Office products.
Benefits
- Health insurance
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologypatient information managementprogress notes documentationhome health coordinationreferral managementelectronic medical records (EMR)faxingcopyingdocument uploading
Soft skills
communicationinterpersonal skillsorganizational skillsprioritizationtask managementmentoringliaisonteam collaboration
Certifications
high school diplomaGED