Vice President, Client Success
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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Salary
💰 $176,300 - $293,900 per year
Job Level
About the role
- Lead strategic client partnerships to improve revenue, profitability, and patient-centered outcomes across infusion and specialty therapy programs
- Develop and execute partnership strategies aligned with long-term organizational goals and health system objectives
- Serve as a trusted advisor to executive leadership on partnership structures, value optimization, and strategic decision-making
- Strengthen operational performance through collaboration with Finance, Admissions, Pharmacy, and Revenue Cycle teams
- Guide joint go-to-market strategies and oversee successful execution across partner organizations
- Establish and monitor KPIs, dashboards, and quarterly review processes to measure impact, ROI, and partnership success
- Build strong relationships with health system leaders to ensure alignment, engagement, and cross-departmental support
- Support development and negotiation of client agreements to maximize value for all parties
- Participate in annual budget planning and ensure financial performance aligns with expectations
Requirements
- Minimum 10+ years of experience in healthcare business units, joint ventures, network development, or business development
- Expertise in infusion pharmacy, specialty pharmacy, home infusion, or alternate site of care
- Strong understanding of reimbursement models, referral generation, and payor strategies
- Proven ability to collaborate with senior stakeholders and influence decision-making across complex organizations
- Excellent communication, relationship-building, and operational problem-solving skills
- Proficiency in Microsoft Office and related business systems
- Bachelor’s degree preferred; advanced degree (MBA, MHA, PharmD) preferred
Benefits
- Medical, vision, and dental benefits
- Well-being and behavioral health programs
- 401(k) plan
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infusion pharmacyspecialty pharmacyhome infusionreimbursement modelsreferral generationpayor strategiesKPI monitoringfinancial performance analysispartnership strategy developmentbudget planning
Soft Skills
strategic decision-makingrelationship-buildingoperational problem-solvingcollaborationinfluencecommunicationengagementtrust advisorycross-departmental supportvalue optimization
Certifications
Bachelor's degreeMBAMHAPharmD