Helpdesk Manager
Horizon Industries, Limited
ITSM
Head of Enterprise Architecture – Managing Director
The Cigna Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $203,500 - $339,100 per year
Job Level
Lead
Tech Stack
AWSAzureCloud
About the role
- Own and advance the end-to-end architecture strategy for Pharmacy and Pharmacy Benefit Services (PBS) at Evernorth Health Services.
- Publish a business-aligned target state and pragmatic multi-wave sequence for platforms, data, integration, and security.
- Define and maintain PBS and Pharmacy capability maps, platform strategy (buy/build/retire), and reference architectures (cloud, data, API/eventing, streaming).
- Establish and chair/participate in pragmatic architecture reviews; codify principles and decision records; instrument decision SLAs.
- Stand up/strengthen EA governance (principles, guardrails, decision logging) to reduce decision latency and align portfolio spend.
- Embed responsible AI/GenAI designs (safety, observability, model governance) in pharmacy and PBS operations, digital experiences, and analytics.
- Integrate Cigna Information Protection (CIP) standards into architecture guardrails and developer-facing guidance; track adoption and exceptions.
- Ensure architectures ship by defining golden paths, reusable assets, and tooling; pair with engineering on first implementations and measure adoption.
- Provide executive advising and alignment: present trade-off narratives to SLT/CIO partners and drive durable alignment on major decisions.
- Mentor principal architects and high-potential ICs; curate communities of practice and maintain a living pattern library and decision log.
Requirements
- 10+ years in enterprise architecture/technology strategy with material experience in payer/PBM, specialty pharmacy, and/or health services platforms.
- Depth in modern architectures: public cloud (Azure/AWS), data platforms (warehouse/lake/lakehouse; streaming), API & event-driven integration, zero-trust, resilience/observability.
- Demonstrated record designing and landing multi-year platform and data strategies at enterprise scale.
- Executive presence with ability to simplify complex decisions and drive change through influence.
- Experience operationalizing corporate security & compliance standards within engineering practices (e.g., CIP).
- Excellent storytelling, facilitation, and stakeholder management with SLT and cross-functional leaders.
- Experience in high-growth or transformational environments (startups, M&A, platform rebuilds).
- Systems thinker who balances ideal-state architecture with real-world execution.
- Nice to have: Prior PBM/specialty pharmacy platform knowledge (claims/benefit management, care coordination, specialty workflows).
- Nice to have: Earlier hands-on engineering (software, data, or platform) experience.
- Nice to have: Industry credentials (e.g., TOGAF, Azure/AWS architecture) and/or published architecture patterns.
- Must have internet connection via cable broadband or fiber optic with at least 10Mbps download/5Mbps upload if working at home.
