Sales Lead Associate - Hospital and Health Systems
The Cigna Group
Provider Services Lead Analyst
The Cigna Group
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $65,500 - $109,100 per year
Job Level
Senior
About the role
- Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers
- Leads, collaborates, and supports local market direction as it relates to improving the provider experience
- Creates and maintains individual provider strategic action plans
- Proactively identify new opportunities and risks for providers at market or national level and drives resolution
- Capture, document, and share market intelligence; use market intelligence to develop and drive strategic improvements
- External facing with providers in assigned BOB; serve as a provider advocate both internally and externally
- Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards
- Track and monitor performance guarantees for assigned BOB
- Promote Provider Index score improvement through proactive and effective service and support of network
- Review provider reports/dashboard with individual providers
- Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs
- Serve as a consultative role or subject matter expert to key matrix partners and develop/participate in presentations to providers/clients
- Serve as advocate in external community, representing CIGNA to medical societies and external provider associations
- Manage joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities
Requirements
- Bachelor's Degree or higher strongly preferred or equivalent work experience required
- 3+ years of experience in provider relations highly preferred
- Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
- Intermediate experience with MS Office (Word, Excel, Outlook, PowerPoint)
- Solid understanding of managed care/provider operations
- Ability to work in a matrix environment
- Up to 25% travel may be required
- Internet connection via cable broadband or fiber with speeds of at least 10Mbps download/5Mbps upload if working at home occasionally or permanently
