The Cigna Group

LPN, Bilingual Spanish – Telephonic Care Coordinator

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $24 - $36 per hour

Job Level

Mid-LevelSenior

About the role

  • Support inbound calls from a dedicated client queue
  • Assist in the identification of customer health education needs through health assessment activities
  • Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers
  • Educate and refer customers to available health resources and Cigna Medical Management programs as appropriate
  • Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life
  • Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals
  • Empower customers with skills to provide enhanced interaction with their health care providers
  • Document interactions and interventions as directed in appropriate systems
  • Provide approved health and wellness education and send supporting materials
  • Persuasively explain program benefits
  • Communicate effectively to engage customers in health coaching programs
  • Complete eligibility verification with customers and provide service/process explanation
  • Identify incentive requirements if applicable and communicate options to customer
  • Ensure exceptional customer service
  • Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers
  • Work in a team environment under guidance of leads and supervisors
  • Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables
  • Identify and solve issues and concerns with customers and providers
  • Escalate issues and concerns as appropriate to leads and supervisors

Requirements

  • Graduate of approved LPN/LVN program
  • Active and unrestricted LPN license in respective state
  • Bilingual in English/Spanish and ability to pass written and oral language assessment
  • At least 3 or more years of LPN experience in a hospital or provider's office
  • Bachelor’s degree preferred
  • Customer Service or experience in a telephonic or LPN Triage Nurse role
  • Computer skills and ability to talk and type at the same time, and navigate through multiple open windows and tabs
  • Ability to build rapport with patients
  • Must reside local to NW GA for periodic in person trainings and team meetings
  • Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LPNLVNhealth assessmenthealth improvement plansbehavior change coachingcustomer serviceeligibility verificationbilingual in English/Spanishcomputer skillstelephonic triage
Soft skills
communicationteamworkproblem-solvingrapport buildingcustomer engagementpersuasioncoachingadaptabilityinterpersonal skillstime management
Certifications
active LPN licenseBachelor’s degree (preferred)