Senior Client Manager
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage a client book of business for existing and new global health accounts
- Client and customer facing responsibility for day to day support of client needs
- Manage a block of business of approximately 25-35 accounts and average premium of $25m+
- Manage renewals for existing block of business
- Upsell/cross-sell additional product lines within Cigna Global and other matrix partners
- Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service related matters
Requirements
- Bachelor's degree preferred or equivalent work experience
- Previous global health/benefits experience strongly preferred
- Familiar with multiple software and system-based applications such as Salesforce, Microsoft Office database and spreadsheets (Excel, Access, sales tracking systems)
- Requires strong written and verbal communication skills
- Excellent presentation skills
- Ability to effectively manage productive meetings
- Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction
- State required Life, Accident and Health Licensure or ability to obtain required
Benefits
- Health insurance
- 401(k)
- Paid time off
- Remote work options
- Tuition reimbursement
- Company paid life insurance
- Behavioral health programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalesmarketingclient servicecustomer interactionrenewals managementupsellingcross-sellingissue resolutionpremium management
Soft skills
written communicationverbal communicationpresentation skillsmeeting managementproblem-solvinginterpersonal skillsorganizational skillsclient relationship managementcustomer supportnegotiation
Certifications
Life LicensureAccident LicensureHealth Licensure