The Cigna Group

Operations Lead Analyst

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Tempe • Arizona, Florida, Montana, New Jersey, Ohio, Pennsylvania, Tennessee • 🇺🇸 United States

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Job Level

Senior

Tech Stack

PMPSQLTableau

About the role

  • Provide baseline data to measure project success and identify improvement opportunities.
  • Develop and maintain interactive dashboards in Tableau for leadership to access real-time financial and process performance metrics.
  • Conduct quality audits across the Enterprise, focusing on inventory waste and process adherence during patient interactions and patient experience.
  • Collaborate on AI-driven solutions to monitor and report on patient contact quality and overall patient experience.
  • Partner with teams to lead initiatives based on analytics findings and drive process improvements.
  • Handle weekly and daily reporting needs, ensuring timely and accurate delivery of operational metrics.
  • Build and manage Tableau dashboards to visualize KPIs and project outcomes.
  • Extract, transform, and analyze data using SQL and Teradata to support decision-making.
  • Perform enterprise-wide quality audits, including: Inventory waste analysis and reviewing patient call processes for compliance and adherence.
  • Analyze process failures across the enterprise and lead projects and initiatives informed by data analytics, ensuring alignment with organizational goals.
  • Facilitate meetings, communicate progress, and escalate roadblocks to leadership when needed.
  • Partner with cross-functional teams to implement AI-based monitoring tools for patient experience.
  • Prepare reports and insights for leadership to drive continuous improvement initiatives.

Requirements

  • HS Diploma or GED Required
  • Bachelor’s degree in Business, Data Analytics, Operations Management, or related field preferred
  • Certifications: PMP or other project management certifications preferred
  • Experience in healthcare operations or patient experience programs preferred
  • Familiarity with AI/ML tools for process automation or quality monitoring preferred
  • Working knowledge of SQL and Teradata for data querying and manipulation
  • Strong Excel skills, including pivot tables, advanced formulas, and data modeling
  • Experience with Teradata or similar relational database systems
  • Advanced skills in Tableau for dashboard creation and data visualization.
  • Familiarity with data analytics concepts and ability to interpret complex datasets.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLTeradataTableaudata analysisdata visualizationdata queryingdata modelingprocess improvementquality auditsinventory waste analysis
Soft skills
collaborationcommunicationleadershipproblem-solvingfacilitationanalytical thinkingreportinginitiativeadaptabilityescalation
Certifications
PMPproject management certifications