Client Services Representative

• Serve as primary point of contact for a designated book of business
• Responsible to service excellence for clients and broker partners
• Handle day-to-day service related needs, proactive issue identification, resolution and root cause analysis
• Coordinate with manager and/or account manager to meet clients’ needs
• Attend geographically assigned local market client/broker meetings
• Complete day-to-day Client Account Support tasks without immediate supervision
• Resolve non-routine issues escalated from junior team members
• Build strong relationships with the client/broker, identifying and satisfying customer needs
• Make on-site presentations to existing and prospective clients as required

Client Service Consultant

Summer Intern, Client Service

Client Support Manager

Client Support Logistics Guide, Third Shift

Client Service Associate