Operations Lead Analyst
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Monitor daily request execution, reporting, and issue triaging for one or more owned client(s).
- Identify operational or productivity enhancements, barriers, and opportunities for configuration and workflows.
- Provide project and administrative support to leadership teams or Operations Advisors.
- Routine communication of risk and status of owned clients and processes to leadership teams.
- Execute client’s requests and inquiries aligned to SLAs and contractual terms.
- Monitor and triage client issues aligned to SLAs.
- Communicate directly with client.
- Adhere to organizational SOPs and compliance standards.
- Assist with operation input related to new process development.
- Provide training and mentoring for new team members, off-shore and contingent employee resources.
- Comply with ESI document and retention requirements.
Requirements
- High School Diploma or GED required.
- Bachelor's degree preferred.
- 1+ years of relevant experience.
- Preferred experience in PBM and benefit set-up knowledge.
- Microsoft Office required.
- Excellent verbal, written, and presentation skills.
- Strong analytical problem solving skills.
- Detailed oriented.
- Ability to manage and meet tight deadlines.
- Ability to adapt in a dynamic work environment and make independent decisions.
- Strong customer service focus.
- Experience with use of ERP systems.
- Experience with data input and reconciliation.
Benefits
- Exceptional service to clients.
- Cross-functional collaboration & communication with necessary internal partners.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data inputreconciliationproject supportoperational enhancementsworkflow configurationSLA complianceproblem solvingtrainingmentoringbenefit set-up knowledge
Soft skills
verbal communicationwritten communicationpresentation skillsanalytical skillsdetail orientedtime managementadaptabilityindependent decision makingcustomer service focus
Certifications
High School DiplomaGEDBachelor's degree