The Cigna Group

Operations Analyst

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $23 - $35 per hour

Job Level

Mid-LevelSenior

Tech Stack

SQLTableau

About the role

  • Drive daily and weekly staffing strategies in partnership with Resource Management, Site Directors, and Managers
  • Ensure balanced skilling plans through demand and capacity analysis
  • Monitor systems and metrics in real-time, adjusting resource allocations to maintain service levels
  • Support business operations by applying professional expertise to routine processes, reporting, and project implementation
  • Contribute to service level performance, documentation, and client reporting
  • Help ensure production targets are met and controls are in place
  • May mentor junior team members and assist with continuous improvement initiatives
  • Maintain employee profiles and reallocate resources to accommodate different types of work
  • Monitor compliance to manufacturer specific performance guarantees, adjust skilling accordingly and notify management of problems
  • Provide various reports multiple times a day to management and stakeholders on trends, volume, productivity, quality, service levels, etc.
  • Run existing SQL queries and modify them as per need
  • Create Excel templates to run reports
  • Create Excel dashboards
  • Update workflows and existing forms in SharePoint
  • Update data repository that feeds Tableau dashboards
  • Complete necessary paperwork for access for new or transferring employees
  • Respond to incoming analysis requests
  • Run ad hoc reports as requested
  • Communicate performance and scheduling updates at Daily Production Meetings.

Requirements

  • High School Diploma or GED is required
  • 5 years of planning, forecasting, or command center work experience is highly preferred
  • 1 year experience in a production environment preferred
  • Ability to perform V look ups, pivot tables, graphs, Macros, etc. to create reports required
  • Experience in resource management / workforce planning preferred
  • Knowledge of Microsoft Office Applications; experience with Care Central and/or RX Home systems and tools
  • Excellent phone, oral and written communication skills
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Demonstrated ability to handle multiple projects simultaneously and prioritize workload
  • Extremely detail oriented
  • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Benefits
  • medical, vision, dental benefits
  • well-being and behavioral health programs
  • 401(k) with company match
  • company paid life insurance
  • tuition reimbursement
  • minimum of 18 days of paid time off per year
  • paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLExcelV lookupspivot tablesgraphsMacrosresource managementworkforce planningdata analysisreporting
Soft skills
communicationadaptabilityproblem-solvingattention to detailproject managementcollaborationprioritizationmentoringindependent decision-makingcontinuous improvement
Certifications
High School DiplomaGED