Agile Product Owner Director – PBM Operations BPO
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: St. Louis • Minnesota, Montana, New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $153,500 - $255,800 per year
Job Level
Lead
About the role
- Ensure all interactions with clients are clear, concise, and easily understandable.
- Identify, define, advocate, prioritize, communicate, and manage the execution of corporate-wide, business specific initiatives requiring technology enablement.
- Collaborate cross-functionally across business areas to ensure initiatives are prioritized, planned and delivered appropriately & timely, while aligning to enterprise goals and addressing obstacles.
- Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains.
- Manage all BPO team responsibilities including staff training and development.
- Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery.
- Ensure initiative testing plans are effective and complete and support post deployment review.
- Work closely with business leaders to ensure that business value justifications align to the Value Based Prioritization process.
- Mitigate escalations/concerns/issues, identify accountability and back up/alternate strategies to deliver timely solutions to the business.
- Represent the BPO organization in client meetings and large-scale strategic efforts, providing system knowledge, innovative thinking, and thoughtful contributions to support innovative solutions.
Requirements
- Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
- Strong leadership experience overseeing a multi-functional team including people leaders.
- Large cross-functional project management experience, requiring significant technology engagement.
- Ability to effectively prioritize work, quickly identify impacts of competing and upcoming projects and initiatives and manage accordingly.
- Demonstrated ability to develop and maintain strong cross-functional relationships.
- Proven self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
- Bachelor’s Degree preferred.
Benefits
- Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match.
- Company paid life insurance.
- Tuition reimbursement.
- Minimum of 18 days of paid time off per year.
- Paid holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtechnology enablementinitiative testingservice deliverystaff trainingteam developmentvalue-based prioritizationproblem-solving
Soft skills
interpersonal skillsleadershiprelationship buildingteamworkinfluenceaccountabilitycommunicationcollaboration
Certifications
Bachelor’s Degree