Operations

• Responsible for delivering strategic guidance and governance for assigned supplier relationships
• Tracking and reporting supplier performance against established criteria on a regular basis
• Managing governance actions and resolving issues throughout the assigned portfolio
• Conducting scheduled Enterprise Business Review sessions with internal business partners, matrix partners and suppliers
• Applying analytical skills to assess and improve processes, focusing on ongoing enhancement of supplier management and operational workflows
• Accountable for developing effective relationships with Technology & Operations business stakeholders to understand their business portfolio and implement supplier-based solutions for their needs
• Navigating complex environments with evolving strategies and priorities
• Facilitating discussions between Cigna senior leaders and supplier counterparts
• Supporting overall business requirements, enterprise agreements, service level agreements, and statements of work through strategic planning
• Supports cross-functional initiatives, coordinating and executing projects in areas such as technology, print & distribution, and AI applications
• Expected to identify opportunities for process improvement and efficiency, analyze existing workflows, suggest enhancements, and oversee implementation of best practices for third-party engagements

Third Party Management Advisor – Global Technology, Operations

Director of Facilities – Operations

Director, IT Operations

Director, Strategy Operations – Implementation

Senior Fraud Operations Manager

Senior Director, Global Head – Biomarker & Diagnostic Operations, Oncology