Customer Service Associate
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, New Jersey, New York, North Carolina, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications.
- Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
- Be a team player – Escalate complex claims to the appropriate team for further action.
Requirements
- An empathetic and fun-loving personality with a few good jokes on the ready
- High School Diploma or GED required
- Excellent customer service, organization and time management skills
- Multitasking - Operating several systems at once
- PC skills including knowledge of Microsoft Office Suite (Outlook) and Internet
Benefits
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly and unique culture – bring your whole self to work every day!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathycustomer serviceorganizationtime managementmultitaskingteam playerattention to detail
Certifications
High School DiplomaGED