Manager

• own process design, tactical implementation and execution of strategies within the Claim Systems and Configuration teams
• oversee the day-to-day operations with ultimate responsibility for the successful completion and quality of claims systems deliverables
• perform duties under self-direction, have decision making responsibilities and act under the supervision of and assist the Sr Manager of Claims Systems, as needed
• oversight of Claims Systems initiatives change control, risk assessment/management, impediment removal, as well as progress reporting to the Director of Claims Systems and/or other leadership
• collaborate with the Claims Business Process Solutions, Claims Business Intake Team and Claims Product and Planning team for claims backlog governance workflow input, process improvement initiatives and resource impediments solutions
• provide input toward LBC and OC discussions with Claims Leadership and Product and Planning resources
• ensure creation/maintenance of departmental work instructions, policies and workflows required to ensure success of deliverables
• provide final approval of department work instructions, policies, workflows and training
• ensure audits are performed to verify adherence is met appropriately and timely
• motivate and guide the department to meet and exceed all goals and objectives as set forth by leadership
• support team Supervisors and Trainers regarding knowledge growth (i.e. platform, program, process, etc.)
• support team Supervisors in personnel activities (i.e., time and attendance, recruitment, annual performance evaluations, payroll, disciplinary procedures, training)
• oversee departmental audit control maintenance, adherence to audit controls and audit control artifacts are accessible upon request through collaboration with the Compliance team
• provide support to Claim Systems resources to overcome knowledge impediments or client escalations.

Manager, Claims Systems

District Manager

Portfolio Manager

Senior Manager, Digital Product

Senior Manager, Packaging

Technical Equipment Support Manager – Commercial Pools, Enterprise Solutions