Strategic Implementation Specialist – Americas
Ashby
Manager, Client Implementation
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SwiftTableau
About the role
- Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth
- Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met while addressing business needs such as backfills, upskilling, and time-off coverage
- Drive service excellence across the market’s book of business through data-driven decisions and proactive risk management
- Transform broad strategies into clear, actionable goals and execute them within the market
- Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports
- Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence
- Partner with sales for strategic planning for client renewals and retention, using market and competitive insights to strengthen team positioning and drive growth across key markets
- Proactively identify, champion, and execute process improvement initiatives to support client growth and retention
Requirements
- High School Diploma or GED required, bachelor’s degree preferred
- 3+ years of experience and industry insight in the healthcare sector, bringing a strong understanding of its complexities, challenges, and evolving landscape, required
- 3+ years of experience driving high-quality client implementations and cultivating strategic partnerships through direct engagement with clients and brokers, consistently leveraging persuasive communication, business acumen, and polished interpersonal skills to influence outcomes and build trust, required
- 3+ years of experience using data to uncover trends, inefficiencies, and opportunities, delivering strategic insights to diverse audiences, and managing a dynamic book of business, required
- Proven ability to inspire high-performing teams and consistently elevate results year over year through strategic leadership coaching and a focus on continuous growth, preferred
- Skilled in applying an enterprise-wide mindset to challenge conventional practices, influence change, and drive continuous improvement, preferred
- Proficient PC skills including Microsoft Word, Excel, PowerPoint, and Tableau, required
- Strong verbal and written communication skills to effectively communicate and interact with all levels and functions within or outside the organization, required
- Ability to travel up to 25% to support divisional strategic planning initiatives or client meetings as needed, required
Benefits
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisstrategic planningprocess improvementclient implementationbusiness acumentrend analysisrisk managementcapacity managementstaffing managementcoaching
Soft skills
communicationinterpersonal skillsleadershipteam buildinginfluencecollaborationproblem-solvingtrust buildingstrategic thinkingadaptability
Certifications
High School DiplomaGEDBachelor's Degree
