Analyst

• Provide business support to clients and account management to ensure satisfaction with issue resolution
• Consults with Account Management, leadership and other ESI areas to provide analysis and direction
• Responsible for handling daily routine issue analysis, work assignments and other administrative support
• May facilitate activities with other areas to oversee delivery of client’s needs
• Participate in process improvement activities and share ideas for enhancing processes
• Maintain ownership for assigned work queue
• Meet all service standards to ensure client satisfaction

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