Salary
💰 $50,700 - $84,500 per year
About the role
- Provide business support to clients and account management to ensure satisfaction with issue resolution
- Consults with Account Management, leadership and other ESI areas to provide analysis and direction
- Responsible for handling daily routine issue analysis, work assignments and other administrative support
- May facilitate activities with other areas to oversee delivery of client’s needs
- Participate in process improvement activities and share ideas for enhancing processes
- Maintain ownership for assigned work queue
- Meet all service standards to ensure client satisfaction
Requirements
- High School Diploma required
- Strong analytical and problem solving skills preferred
- Excellent communication (oral and written) and presentation skills required
- Demonstrated ability to adapt in a dynamic work environment
- Ability to manage timelines and deadlines required
- Detail oriented, ability to multitask in a fast-paced environment required
- Ability to work collaboratively with other departments
- Proficiency using MS Office software required (including Outlook, Excel, etc.)
- Comprehensive range of health-related benefits including medical, vision, and dental
- Well-being and behavioral health programs
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillsproblem solving skillscommunication skillspresentation skillsadaptabilitytime managementdetail orientedmultitaskingcollaboration
Certifications
High School Diploma