Ops Center Engineer – Technical Intern

The Church of Jesus Christ of Latter-day Saints

IT operations intern monitoring enterprise systems and analyzing operational data for Church technology services. Supporting incident management, ServiceNow reporting, Power BI dashboards, and service reliability improvements.

Posted 8/4/2026internshipRiverton • Utah • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities, with proficiency in creating and maintaining Power BI dashboards and analyzing ServiceNow platform data to support operational decision-making. Effective communication skills are essential for collaborating with cross-functional teams and presenting findings.

Highest-signal resume keywords

Power BI Dashboard CreationServiceNow Data AnalysisIncident ManagementProcess ImprovementStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDashboard CreationIncident ManagementProcess ImprovementWorkflow Optimization

Soft Skills

Analytical SkillsProblem-Solving SkillsEffective CommunicationInterpersonal SkillsSelf-Motivated

Tools & Technologies

Power BIServiceNow

Industry Keywords

Operational DashboardsService EventsCross-Functional CollaborationOperational ReviewsCustomer Experience

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Monitor enterprise systems and operational dashboards to identify service issues and trends
Assist with alert triage, incident management, and escalation activities
Support operational communications and documentation during service events
Create and maintain Power BI dashboards, visualizations, and reports for leadership and operational teams
Analyze ServiceNow platform data to identify trends, measure performance, and support operational decision-making
Research opportunities for process improvement, automation, and workflow optimization
Participate in team meetings, operational reviews, and cross-functional projects
Collaborate with engineers, analysts, and service owners to improve service reliability and customer experience

Requirements

What you’ll need

Currently pursuing a degree in Information Technology, Computer Science, Data Analytics, Information Systems, Cybersecurity, or a related field, or within one year of graduation
Strong analytical and problem-solving skills
Ability to interpret data and communicate findings effectively
Strong written, verbal, and interpersonal communication skills
Self-motivated with the ability to work independently and as part of a team
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy

Benefits

Comp & perks

Real-world experience supporting enterprise IT operations
Exposure to Incident Management, Problem Management, Change Enablement, and other ITSM practices
Hands-on experience with ServiceNow and Power BI
Opportunities to develop technical, analytical, and business communication skills
Mentorship from experienced IT operations and service management professionals
Reasonable accommodations for qualified individuals with known disabilities