Global Support Tech Generalist, English, Portuguese Preferred, Employee IT Support

The Church of Jesus Christ of Latter-day Saints

Global Support Tech Generalist providing IT support to Church members and employees globally. Acts as the first point of contact for technical support and troubleshooting.

Posted 5/9/2026full-timeRiverton • Utah • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision

Requirements

What you’ll need

High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer technical support
Fluency in reading, writing, and speaking in English (required) with Portuguese preferred
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
**Although this is a hybrid position, must live close to the office based in Riverton, UT USA**

Benefits

Comp & perks

Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportnetwork troubleshootingcomputer hardwareActive DirectoryWindows Operating systemsVPN softwareIP addressesTCP/IPremote supportCRM systems

Soft Skills

customer servicecommunicationempathyproblem-solvingprofessionalismrelationship buildingclear communicationverbal communicationwritten communicationteam collaboration

Certifications

High School DiplomaAssociate degreetechnical institute degree/certificate in Computer Sciencetechnical institute degree/certificate in Information Systems