The Church of Jesus Christ of Latter-day Saints

Senior Manager of Retention

The Church of Jesus Christ of Latter-day Saints

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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Salary

💰 $93,200 - $130,000 per year

Job Level

Senior

About the role

  • Leading the execution of retention efforts that support student persistence and progression
  • Managing retention operations, including outreach, interventions, and mentoring processes
  • Overseeing retention staff and ensuring consistent, high-quality delivery of support
  • Monitoring retention performance (data) and driving improvements in persistence and completion
  • Collaborating across teams to align and strengthen retention efforts organization-wide
  • Own the execution of retention efforts across the student lifecycle, from engagement through completion, with a focus on improving student progression and persistence
  • Oversee the design, coordination, and execution of retention processes, including student outreach, interventions, and support workflows
  • Ensure retention efforts are proactive, timely, and aligned to student needs across all populations
  • Maintain clear visibility into student progression and risk, ensuring appropriate interventions are consistently deployed
  • Drive accountability for retention performance across the team, ensuring efforts translate into measurable improvements in persistence and completion
  • Provide oversight of the mentoring function as a key component of the retention strategy
  • Monitor retention, persistence, and progression outcomes to assess effectiveness of retention efforts
  • Partner with internal stakeholders (e.g., digital operations, services, curriculum, instruction global engagement & operations) to align retention efforts across the organization
  • Elevate risks, gaps, and opportunities to the Director to inform broader strategy and decision-making.

Requirements

  • Bachelor’s Degree required, Advanced degree preferred
  • Possess 5+ years of experience in higher education, student success, retention, or related field
  • Demonstrated expertise in leading teams and managing operational performance
  • Experience working across functions to drive outcomes in a complex organization
  • Demonstrated ability to navigate ambiguity and adapt processes and team execution in real time based on performance data, student behavior, and evolving organizational priorities
  • Strong leadership and operational management skills
  • Ability to drive performance through people, processes and systems
  • Strong data literacy and ability to identify data needs and translate insights into action
  • Experience collaborating with IT to build and operate systems that drive execution
  • Excellent communication, collaboration, and follow-through skills across teams
  • Ability to influence without direct authority across functions
  • Demonstrated organizational and prioritization skills.
Benefits
  • Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data literacyoperational performance managementstudent retention strategiesstudent success methodologiesperformance data analysisprocess designintervention strategiesmentoring processesoutreach coordinationworkflow execution
Soft Skills
leadershipcollaborationcommunicationorganizational skillsprioritizationinfluence without authorityadaptabilityaccountabilityproblem-solvingteam management