Senior Manager of Retention

The Church of Jesus Christ of Latter-day Saints

Senior Manager of Retention leading retention efforts at BYU-Pathway Worldwide for student progression. Overseeing retention operations to enhance student persistence and completion.

Posted 4/15/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesSenior💰 $93,200 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Leading the execution of retention efforts that support student persistence and progression
Managing retention operations, including outreach, interventions, and mentoring processes
Overseeing retention staff and ensuring consistent, high-quality delivery of support
Monitoring retention performance (data) and driving improvements in persistence and completion
Collaborating across teams to align and strengthen retention efforts organization-wide
Own the execution of retention efforts across the student lifecycle, from engagement through completion, with a focus on improving student progression and persistence
Oversee the design, coordination, and execution of retention processes, including student outreach, interventions, and support workflows
Ensure retention efforts are proactive, timely, and aligned to student needs across all populations
Maintain clear visibility into student progression and risk, ensuring appropriate interventions are consistently deployed
Drive accountability for retention performance across the team, ensuring efforts translate into measurable improvements in persistence and completion
Provide oversight of the mentoring function as a key component of the retention strategy
Monitor retention, persistence, and progression outcomes to assess effectiveness of retention efforts
Partner with internal stakeholders (e.g., digital operations, services, curriculum, instruction global engagement & operations) to align retention efforts across the organization
Elevate risks, gaps, and opportunities to the Director to inform broader strategy and decision-making.

Requirements

What you’ll need

Bachelor’s Degree required, Advanced degree preferred
Possess 5+ years of experience in higher education, student success, retention, or related field
Demonstrated expertise in leading teams and managing operational performance
Experience working across functions to drive outcomes in a complex organization
Demonstrated ability to navigate ambiguity and adapt processes and team execution in real time based on performance data, student behavior, and evolving organizational priorities
Strong leadership and operational management skills
Ability to drive performance through people, processes and systems
Strong data literacy and ability to identify data needs and translate insights into action
Experience collaborating with IT to build and operate systems that drive execution
Excellent communication, collaboration, and follow-through skills across teams
Ability to influence without direct authority across functions
Demonstrated organizational and prioritization skills.

Benefits

Comp & perks

Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.

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Hard Skills & Tools

data literacyoperational performance managementstudent retention strategiesstudent success methodologiesperformance data analysisprocess designintervention strategiesmentoring processesoutreach coordinationworkflow execution

Soft Skills

leadershipcollaborationcommunicationorganizational skillsprioritizationinfluence without authorityadaptabilityaccountabilityproblem-solvingteam management