Call Center Specialist

The Christ Hospital Health Network

Call Center Specialist handling patient care activities and communication with physicians. Scheduling appointments and managing patient information in a medical setting.

Posted 7/28/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient scheduling and communication within a medical office environment, utilizing Electronic Medical Records (EMR) systems and adhering to HIPAA privacy requirements. Exhibits strong customer service skills and the ability to handle multiple tasks efficiently while maintaining confidentiality.

Highest-signal resume keywords

Electronic Medical Records (EMR) ManagementPatient SchedulingCustomer ServiceHIPAA ComplianceInsurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft OutlookMicrosoft WordMicrosoft ExcelBasic Math SkillsAnalytical Skills

Soft Skills

Strong Verbal SkillsSocial SkillsMulti-taskingConfidentiality

Tools & Technologies

Telephone SystemFax MachineCopierPostage Equipment

Industry Keywords

Patient Information ManagementMedicare GuidelinesState and Federal GuidelinesPre-certificationsReferral Verification

About the role

Key responsibilities & impact

Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff.
Performs phone system/answering service functions.
Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.
Manages daily patient and physician scheduling.
Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization.
Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines.
Must stay abreast of current insurance rules and policies.
Manages various work queues in EPIC EMR as needed.
Verifies referrals and performs pre-certifications as appropriate.
Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
Prepares patient material/handouts as needed.
Order office supplies and maintains a clean area.
All other duties as assigned.

Requirements

What you’ll need

EDUCATION: High School Diploma or equivalent
YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:
Strong verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.
Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
Knowledge of health insurance coverage, requirements.
Basic Math skills.
Analytical skills required to make decisions based on the facility and clinical situation at hand.
Knowledge of and compliance with HIPAA privacy requirements.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Christ Hospital Health Network Website LinkedIn All Job Openings 5001 - 10000 employees 🏥 Healthcare ⚕️ Healthcare Insurance 🤝 Non-profit Healthcare
Healthcare Insurance
Non-profit The Christ Hospital Health Network is a regional system of care that extends The Christ Hospital's 130 years of exceptional care and leadership to more than 100 locations in the Greater Cincinnati area. The team delivers integrated, individualized healthcare and wellness services through a comprehensive physician network, advanced specialty services, and is recognized as the region's Most Preferred Hospital. Their mission is to improve the health of the community by providing exceptional outcomes, affordable care, and the finest experiences. Call Center Specialist 🔥 10 minutes ago 🏈 Ohio – Remote ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff.
Performs phone system/answering service functions.
Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.
Manages daily patient and physician scheduling.
Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization.
Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines.
Must stay abreast of current insurance rules and policies.
Manages various work queues in EPIC EMR as needed.
Verifies referrals and performs pre-certifications as appropriate.
Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
Prepares patient material/handouts as needed.
Order office supplies and maintains a clean area.
All other duties as assigned. 🎯 Requirements
EDUCATION: High School Diploma or equivalent
YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:
Strong verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.
Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
Knowledge of health insurance coverage, requirements.
Basic Math skills.
Analytical skills required to make decisions based on the facility and clinical situation at hand.
Knowledge of and compliance with HIPAA privacy requirements. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Representative – Outbound Appointment Setter 🔥 1 hour ago Bath & Cabinet Experts 51 - 200 🏗️ Construction 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Call Center Representative engaging prospective clients for appointment setting at Bath & Cabinet Experts. Providing excellent customer service and managing high-volume calls. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Contact Center Supervisor 🔥 8 hours ago Dayforce 5001 - 10000 👥 HR Tech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Supervises the team in the Contact Center for effective customer service operations. Ensures hiring, training, and performance management for quality service delivery. 🇺🇸 United States – Remote 💰 $1G Post-IPO Debt - Dayforce on 2024-03 ⏰ Full Time 🟢 Junior 📞 Call Center Representative Call Center Representative 🔥 15 hours ago Conduent 10,000+ employees 🤝 B2B ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Remote Customer Service Representative serving as the first point of contact for client inquiries in Puerto Rico. Efficiently managing a high volume of inbound calls and ensuring exceptional service to customers. 🇺🇸 United States – Remote 💵 $11 / hour 🔥 Funding within the last year 💰 $93M Post-IPO Debt - Conduent on 2025-08 ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Call Center Representative 🔥 16 hours ago Dakota Eye Institute 51 - 200 🏥 Healthcare 👥 B2C Website LinkedIn All Job Openings Call Center Representative handling communication for Dakota Eye Institute. Responsible for scheduling appointments and managing patient inquiries over the phone. 🇺🇸 United States – Remote 💵 $17 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required Fraud Call Center Representative 🔥 16 hours ago Conduent 10,000+ employees 🤝 B2B ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representative responsible for resolving fraud-related inquiries in a fast-paced contact center environment. Providing exceptional service and managing various client interactions while working remotely in Puerto Rico. 🇺🇸 United States – Remote 💵 $12 / hour 🔥 Funding within the last year 💰 $93M Post-IPO Debt - Conduent on 2025-08 ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs