Chief Program Officer – CPO

The Center for Family Support Inc.

Chief Program Officer leading residential, community, clinical, and self-directed human services programs for The Center for Family Support. Translating Board strategy into growth, quality, compliance, and financial performance.

Posted 8/5/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, program compliance, and operational leadership within human services or healthcare sectors. Proven ability to drive organizational growth, manage risks, and ensure high-quality service delivery through data-informed decision-making.

Highest-signal resume keywords

Strategic PlanningProgram ComplianceOperational LeadershipRisk ManagementData-Informed Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program Performance MonitoringMulti-Year Strategic PlanningBudget ManagementQuality ImprovementLicensure Oversight

Soft Skills

Leadership DevelopmentCollaborationMentoringCommunication

Certifications & Qualifications

Advanced Degree in Human Services, Business, or Public Administration

Industry Keywords

Human ServicesHealthcare ProgramsBoard GovernanceComplianceService Expansion

About the role

Key responsibilities & impact

Serve as a key executive partner to the CEO in supporting the Board of Directors’ fiduciary, strategic, and oversight responsibilities
Report to the CEO and Board on program performance, outcomes, risks, compliance status, and strategic initiatives
Ensure programs comply with federal, state, funding, certification, and licensing requirements
Lead programmatic growth, service expansion, and innovation initiatives
Ensure readiness for audits, regulatory reviews, and external evaluations
Provide enterprise-wide leadership and direction to program and clinical operations
Develop, implement, and monitor multi-year strategic plans and growth initiatives with the CEO and executive team
Translate Board-approved strategy into measurable operational goals, outcomes, and performance metrics
Identify emerging service needs, funding opportunities, and strategic partnerships
Collaborate with Finance, Human Resources, Information Technology, Quality Improvement, and Planning
Ensure consistent delivery of high-quality, person-centered services
Lead continuous quality improvement using data, performance metrics, and stakeholder feedback
Oversee licensure, human rights protections, clinical integrity, and program standards
Prepare and manage the annual operating budget with the CEO and CFO
Ensure financial sustainability and monitor program performance
Identify and mitigate operational, financial, and compliance risks
Lead, mentor, and develop the executive and senior management team
Ensure succession planning, leadership development, and retention strategies

Requirements

What you’ll need

Minimum 10 years of progressive professional experience
At least 5 years in senior executive or enterprise-level leadership overseeing complex, multi-site human services or healthcare programs
Advanced degree in a Human Services-related field, Business, or Public Administration
Demonstrated experience collaborating with and supporting Boards of Directors
Proven success leading strategic planning and organizational growth initiatives
Experience managing organizational risk and ensuring strong governance practices
Demonstrated ability to drive performance through data-informed decision-making

Benefits

Comp & perks

401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance