VP of Quality Enhancement

The Center for Family Support Inc.

VP of Quality Enhancement overseeing compliance and quality assurance in New York and New Jersey. Leading quality improvement initiatives and multi-state compliance operations with a focus on regulatory standards.

Posted 4/12/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $145,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the daily operations of the Compliance and Quality Assurance functions across NY and NJ.
Provide leadership and supervision to QA staff by overseeing compliance and quality training development and delivery, mentoring investigative and audit practices, and ensuring all training materials and resources reflect current, SVP-Chief Compliance & Risk Management Officer-approved policies and regulatory requirements.
Direct operational components of incident management, including documentation and follow-up in IRMA, NJIRMS, and internal QA systems.
Oversee internal investigations and ensure compliance with regulatory standards.
Ensure all investigations meet regulatory requirements and internal standards, escalating high-risk matters to the SVP-Chief Compliance & Risk Management Officer.
Support the operational functioning of Incident Review Committees (IRC) and Human Rights Committees (HRC), ensuring recommendations are tracked to closure.
Lead internal audit schedules including program audits, desk reviews, and unannounced visits.
Lead implementation and monitoring of CQL accreditation plans.
Oversee development and evaluation of the organization’s CQI plan.
Direct the development of dashboards, KPIs, and trend analyses.

Requirements

What you’ll need

Bachelor’s degree required; master’s degree preferred in a health-related, regulatory, or administrative field.
Minimum of 7 years of progressive experience in compliance, quality assurance, investigations, or regulatory operations.
Demonstrated experience managing multi-state compliance operations and supervising senior-level staff.
Strong knowledge of OPWDD (NY), DDD (NJ), Medicaid, and human services regulatory frameworks.
Comprehensive knowledge of NY/NJ regulatory requirements, OPWDD/JC & DDD regulations, and compliance operations.
Skilled in Microsoft Office Professional Suite (Word, Excel, Access, PowerPoint) and other relevant software tools to support analysis, reporting, and documentation.

Benefits

Comp & perks

401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compliancequality assuranceincident managementinternal investigationsaudit practicesaccreditation plansCQI plan developmentdashboard developmentKPI analysistrend analysis

Soft Skills

leadershipsupervisionmentoringorganizational skillscommunication