FI Program Manager

The Center for Family Support Inc.

FI Program Manager responsible for managing self-directed services for individuals with disabilities. Ensuring compliance, satisfaction, and effective communication between families and agency departments.

Posted 4/12/2026full-timeBronx • New York • 🇺🇸 United StatesJuniorMid-Level💰 $66,300 per yearWebsite

About the role

Key responsibilities & impact

Responsible for a caseload of individuals receiving Self-Directed Services.
Participate in Life Plan reviews and team meetings to represent the FI agency and ensure compliance and satisfaction.
Liaison between the families, staff, brokers and the agency departments of Finance, HR and Payroll.
Request, receive, review, and ensure compliance of all required documents to justify self-directed services such as Life Plans, LCED, DDP2, Justification forms, Staff Action plans.
Review invoices and employee time and approve once quality and program standards are met.
Review staff action plans, monthly notes and broker invoices and approve once quality and program standards are met.
Meet regularly with Brokers to ensure that they are meeting the needs of the individuals/families and agency guidelines.
Identify and report any compliance or quality issues.
Communicate regularly with individuals/families to promote satisfaction with the services.
Perform other related duties as assigned.

Requirements

What you’ll need

BA/BS in health or human services field required
2+ years of experience with supporting individuals in the OPWDD system
1+ year of experience with Self-Directed supports/services
Strong understanding of OPWDD rules and regulations and proficiency in Microsoft Office applications are required.
Experience with EVERO and Adobe Sign preferred

Benefits

Comp & perks

401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Self-Directed ServicesLife Plan reviewscompliance documentationinvoice reviewemployee time approvalstaff action plansquality standardsOPWDD system supportMicrosoft OfficeAdobe Sign

Soft Skills

communicationliaisonproblem-solvingteam collaborationorganizational skillscustomer satisfaction focus

Certifications

BA/BS in health or human services