Quality Assurance Specialist

The Center for Family Support Inc.

Quality Assurance Specialist ensuring compliance and oversight in OPWDD Self-Directed Services at Center for Family Support. Conduct audits, investigations, and support regulatory adherence.

Posted 4/12/2026full-timeBronx • New York • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $26 per hourWebsite

About the role

Key responsibilities & impact

Audit/review department, program and agency business practices, both planned and unannounced
Review results of internal audits/reviews with administrative staff, provide technical assistance for correction and document all
Conduct follow-up program reviews
Support other agency departments in understanding and following regulations and best practices
Occasionally conduct investigations of allegations, incidents and corporate compliance issues according to OPWDD and/or OMIG
Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring investigation
Complete any needed follow up tasks relating to investigations
Provide, implement, and monitor recommendations as a result of investigations and audits to ensure follow-through, as assigned
Participate on agency committees as needed
Carry out tasks as delegated by supervisor(s)
Position requires flexible hours; off hours on-call responsibilities; and travel to all agency sites as needed

Requirements

What you’ll need

Bachelor's degree in health-related field preferred
Familiarity with current regulations and 2+ years of experience with supporting individuals in the OPWDD system
1+ year of experience with Self-Directed Services/Supports preferred
Ability to maintain a high level of confidentiality
Commitment to company values and adherence to policies expected
Familiar with OPWDD/SDS and OMIG regulatory standards
Knowledge of OPWDD procedures and regulations for programs and service documentation & follow-up
Ability to communicate effectively with others and individuals served is essential
Exceptional organizational skills and diligence required
Ability to work under stringent timeframes and meet deadlines
Must be proficient in Microsoft Word and preferred experience with EVERO

Benefits

Comp & perks

401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

auditinternal auditsinvestigationsreport writingevidence collectionprogram reviewsregulatory complianceSelf-Directed Servicesservice documentationMicrosoft Word

Soft Skills

confidentialitycommunicationorganizational skillsdiligencetime managementflexibilityteam collaborationcommitment to valuesattention to detailproblem-solving