Quality Assurance Specialist
The Center for Family Support Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Bronx • New York • United States
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Salary
💰 $25 - $26 per hour
About the role
- Audit/review department, program and agency business practices, both planned and unannounced
- Review results of internal audits/reviews with administrative staff, provide technical assistance for correction and document all
- Conduct follow-up program reviews
- Support other agency departments in understanding and following regulations and best practices
- Occasionally conduct investigations of allegations, incidents and corporate compliance issues according to OPWDD and/or OMIG
- Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring investigation
- Complete any needed follow up tasks relating to investigations
- Provide, implement, and monitor recommendations as a result of investigations and audits to ensure follow-through, as assigned
- Participate on agency committees as needed
- Carry out tasks as delegated by supervisor(s)
- Position requires flexible hours; off hours on-call responsibilities; and travel to all agency sites as needed
Requirements
- Bachelor's degree in health-related field preferred
- Familiarity with current regulations and 2+ years of experience with supporting individuals in the OPWDD system
- 1+ year of experience with Self-Directed Services/Supports preferred
- Ability to maintain a high level of confidentiality
- Commitment to company values and adherence to policies expected
- Familiar with OPWDD/SDS and OMIG regulatory standards
- Knowledge of OPWDD procedures and regulations for programs and service documentation & follow-up
- Ability to communicate effectively with others and individuals served is essential
- Exceptional organizational skills and diligence required
- Ability to work under stringent timeframes and meet deadlines
- Must be proficient in Microsoft Word and preferred experience with EVERO
Benefits
- 401(k)
- Dental Insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditinternal auditsinvestigationsreport writingevidence collectionprogram reviewsregulatory complianceSelf-Directed Servicesservice documentationMicrosoft Word
Soft Skills
confidentialitycommunicationorganizational skillsdiligencetime managementflexibilityteam collaborationcommitment to valuesattention to detailproblem-solving