The Breastfeeding Shop

Business Systems Lead

The Breastfeeding Shop

full-time

Posted on:

Location Type: Hybrid

Location: Emmaus • Pennsylvania • United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Evaluate and redesign Salesforce architecture to improve scalability, automation, reporting accuracy, and data integrity.
  • Lead major system enhancement initiatives, including CRM redesign, platform upgrades, website modernization, or migrations.
  • Design and manage integrations between Salesforce, billing platforms, website platforms, and other business systems to ensure reliable data flow.
  • Perform hands-on configuration within Salesforce and other systems (automation, workflows, reporting, permissions, dashboards).
  • Translate business objectives into clear system requirements and technical execution plans.
  • Establish documentation standards, configuration, governance, and system ownership processes.
  • Proactively identify inefficiencies, manual workarounds, and scalability risks; recommend and implement improvements.
  • Manage external vendors, developers, or junior technical resources when applicable.
  • Lead cutover planning and execution for major system updates or launches.
  • Develop reporting frameworks and dashboards to provide leadership visibility into performance and operations.
  • Create training materials and conduct end-user training to drive the adoption of new tools and workflows.
  • Partner with executive leadership to prioritize systems enhancements and maintain a clear improvement roadmap.
  • Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy.

Requirements

  • 6-8 years of experience designing and implementing business systems (CRM, ERP, or operational platforms).
  • Led at least two major system implementations or migrations end-to-end, from planning through launch and adoption.
  • Strong hands-on Salesforce experience (architecture, automation, integrations, reporting).
  • Experience managing multi-platform integrations.
  • Strong project management and stakeholder alignment skills.
  • Comfortable operating independently in a scaling environment.
  • Experience with healthcare, DME, or regulated industries preferred.
  • Bachelor's degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce architectureSalesforce automationSalesforce integrationsSalesforce reportingsystem enhancementsCRM redesigndata integrityconfiguration managementreporting frameworksdashboard development
Soft Skills
project managementstakeholder alignmentindependent operationleadershipcommunicationproblem-solvingtraining developmentdocumentation standardsprocess improvementvendor management