Customer Operations Specialist

The Boston Beer Company

Customer Operations Specialist managing forecasts and inventory for sales support at Boston Beer. Collaborating with sales teams to ensure customer satisfaction and operational efficiency.

Posted 5/19/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $61,000 - $109,000 per yearWebsite

About the role

Key responsibilities & impact

Provide operational support for customers - answers to questions, solutions to problems
Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team
Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives
Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
Complete ad-hoc training for customer on systems and process, including Online Beer functionality
In conjunction with the Customer Operations Manager, coach and develop team specialists
Attend Division and Regional Sales Meetings

Requirements

What you’ll need

Experience supporting a sales team
Experience in a customer facing role
Empathetic communicator, good listening, organizational and problem-solving skills
Proven ability to prioritize multiple tasks of varying importance and urgency
Ability to work independently, make sound business decisions without having the “whole picture”
Excellent verbal & written communication skills; influential and professional
Effective relationship manager; able to build relationships across teams
Proficiency with Microsoft Office Suite
Experience with SAP; Every Angle; and Power BI preferred

Benefits

Comp & perks

Generous healthcare on day one
Stock purchase plan
401k
Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisinventory managementsales supportproblem-solvingtask prioritizationbusiness decision making

Soft Skills

empathetic communicationlisteningorganizational skillsverbal communicationwritten communicationrelationship management