Operations

• Provide operational support for customers- answers to questions, solutions to problems
• Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team. Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
• Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives
• Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
• Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
• Complete ad-hoc training for customer on systems and process, including Online Beer functionality
• In conjunction with the Customer Operations Manager, coach and develop team specialists
• Attend Division and Regional Sales Meetings

Customer Operations Specialist

Operations Coordinator

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Senior Director, Global Head – Biomarker & Diagnostic Operations, Oncology

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