Senior Business Manager – Complaints Strategy & Insights
Capital One
Assistant Showroom Manager
The Black Tux
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $29 per hour
Job Level
JuniorMid-Level
About the role
- Provide exceptional fitting appointments for formalwear and jewelry
- Assist customers through stages of their event life cycle: styling, event setup, and checkout
- Develop expert-level understanding of measuring and fitting menswear
- Train and uplift team to uphold appointment standards
- Lead by example and provide in-the-moment feedback
- Act as primary manager when showroom leader is not present
- Support team development with monthly coaching and meetings
- Diffuse and resolve escalated customer issues
- Support planning and execution of team meetings, outings, and local partnerships
- Understand and communicate showroom revenue and KPIs to the team
Requirements
- 2-4 years of experience in a retail or customer service-based industry
- Believe in exceptional customer service, building great relationships with customers, peers, and employees through stellar communication and follow-through
- Self-starter with an entrepreneurial spirit
- Organized with an eye for details
- Passionate about fashion, high energy, eager to learn
- Ability to walk briskly and be on your feet for many hours a day
- Tech-savvy, preferred experience with Apple, Microsoft, and Google Platforms
- Must be eligible to work in the United States (E-Verify participation)
