The Black Tux

Assistant Showroom Manager

The Black Tux

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $24 - $29 per hour

Job Level

JuniorMid-Level

About the role

  • Provide exceptional fitting appointments for formalwear and jewelry
  • Assist customers through stages of their event life cycle: styling, event setup, and checkout
  • Develop expert-level understanding of measuring and fitting menswear
  • Train and uplift team to uphold appointment standards
  • Lead by example and provide in-the-moment feedback
  • Act as primary manager when showroom leader is not present
  • Support team development with monthly coaching and meetings
  • Diffuse and resolve escalated customer issues
  • Support planning and execution of team meetings, outings, and local partnerships
  • Understand and communicate showroom revenue and KPIs to the team

Requirements

  • 2-4 years of experience in a retail or customer service-based industry
  • Believe in exceptional customer service, building great relationships with customers, peers, and employees through stellar communication and follow-through
  • Self-starter with an entrepreneurial spirit
  • Organized with an eye for details
  • Passionate about fashion, high energy, eager to learn
  • Ability to walk briskly and be on your feet for many hours a day
  • Tech-savvy, preferred experience with Apple, Microsoft, and Google Platforms
  • Must be eligible to work in the United States (E-Verify participation)