The Black Tux

Manager

• Provide exceptional fitting appointments for formalwear and jewelry
• Assist customers through stages of their event life cycle: styling, event setup, and checkout
• Develop expert-level understanding of measuring and fitting menswear
• Train and uplift team to uphold appointment standards
• Lead by example and provide in-the-moment feedback
• Act as primary manager when showroom leader is not present
• Support team development with monthly coaching and meetings
• Diffuse and resolve escalated customer issues
• Support planning and execution of team meetings, outings, and local partnerships
• Understand and communicate showroom revenue and KPIs to the team

Assistant Showroom Manager