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Concierge
The Bicester CollectionConcierge delivering exceptional hospitality experiences by anticipating guest needs at Bicester Village. Building relationships and managing guest queries in a vibrant retail environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsproactive approachadaptabilitycalm under pressurecollaboration skillscultural awarenessflexibility
Industry Keywords
hospitalitytourismleisureretailguest experienceservice improvementsbookingsfeedback management
About the role
Key responsibilities & impact- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
- Building strong relationships with boutique partners to enhance guest experience and drive footfall
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements
Requirements
What you’ll need- Experience in hospitality, tourism, leisure or retail, with a passion for world-class service
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
- A proactive, adaptable approach, with the ability to remain calm under pressure
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours
Benefits
Comp & perks- A warm welcome, the chance to build an ever-evolving career story
- Benefits designed around your lifestyle, physical, mental and social wellbeing