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Concierge
The Bicester CollectionConcierge delivering exceptional hospitality experiences by anticipating guest needs at Bicester Village. Building relationships and managing guest queries in a vibrant retail environment.
About the role
Key responsibilities & impact- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
- Building strong relationships with boutique partners to enhance guest experience and drive footfall
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements
Requirements
What you’ll need- Experience in hospitality, tourism, leisure or retail, with a passion for world-class service
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
- A proactive, adaptable approach, with the ability to remain calm under pressure
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours
Benefits
Comp & perks- A warm welcome, the chance to build an ever-evolving career story
- Benefits designed around your lifestyle, physical, mental and social wellbeing
ATS Keywords
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Soft Skills
communication skillsinterpersonal skillsproactive approachadaptabilitycalm under pressurecollaboration skillscultural awarenessflexibility