The Bancorp

VP, Immediate Payments Operations Manager

The Bancorp

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • South Dakota • United States

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Job Level

Lead

Tech Stack

Ruby on Rails

About the role

  • Leads end-to-end operations for RTP and FedNow payment rails, ensuring continuous (24x7x365) processing, performance, and SLA adherence.
  • Defines and executes instant payments strategy, driving growth, new capabilities, and continuous improvement while ensuring operational resiliency and business continuity.
  • Creates a high-performance culture, emphasizing core management leadership initiatives and developing and executing on current and future strategies that align with strategic goals.
  • Represents Payment Operations and effectively collaborate with important functional stakeholders including IT, VMO, Business Lines and Third-party Fintech Clients to provide operational solutions to strategic business needs.
  • Identifies trends in the marketplace and work across senior leadership in the Payments space to demonstrate operational capabilities to meet client demands or future opportunities.
  • Establishes requirements and work with payment teams and vendors to incorporate immediate payments including but not limited to Real Time Payments and FedNow into payment processing systems.
  • Ensures client integration and payment teams are trained and prepared for go-live events and upgrades to payment systems.
  • Services client needs which includes presenting solutions for payment support and showcasing capabilities to enhance client experience.
  • Effectively leads clients during onboarding process to ensure proper integration, testing, documentation and adherence to rules and regulations.
  • Helps drive end-to-end API strategy and integration management across The Clearing House RTP network, Federal Reserve FedNow Service, internal systems, and Third-Party Fintech clients.
  • Ensures alignment with ISO 20022 messaging standards, network specifications, and security protocols.
  • Ensures compliance with RTP network rules, FedNow Operating Procedures, and applicable regulatory frameworks.
  • Oversees audits, examinations, and reporting related to instant payments activities.
  • Maintains strong governance frameworks across internal teams and external partners.
  • Oversees liquidity and prefunding across RTP joint accounts and Federal Reserve master accounts; optimizes intraday funding.
  • Establishes and manages real-time fraud prevention, transaction limits, monitoring, and escalation processes.
  • Partners with Technology and Product to deliver scalable, resilient payment infrastructure, gateways, and API frameworks.
  • Manages vendors, processors, and fintech partners with clear SLAs, performance metrics, and risk controls.
  • Performs other duties as assigned.

Requirements

  • Undergraduate degree in a related field or an equivalent combination of training and experience.
  • 10+ years of experience in payments, treasury operations, or financial services, with significant exposure to real-time or instant payments.
  • Deep knowledge of RTP, FedNow, or other faster payments systems.
  • Experience supporting fintech partnerships, sponsor bank models, or embedded finance ecosystems.
  • Strong understanding of payment regulations (BSA/AML, OFAC, UCC, Reg J).
  • Experience with ISO 20022 messaging and API-driven payment architectures.
  • Proven leadership in 24x7 operations environments.
  • Strong stakeholder management skills across internal teams, regulators, and external partners.
  • Position requires on-call availability 24x7.
  • Excellent accounting and reconcilement skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be able to drive through to resolve all issues.
  • Team player, able to work effectively in a team fostered, multi-tasking environment.
  • Excellent analytical abilities, exceptional detail-oriented focus, with ability to be a decisive, problem solver while working under pressure to resolve problems.
  • Position requires a flexible schedule, working afternoons and evenings.
Benefits
  • Equal Opportunity Employer
  • EOE/M/F/Vet/Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
RTPFedNowISO 20022API integrationpayments systemsfinancial servicestreasury operationsreal-time paymentsfraud preventionaccounting
Soft Skills
leadershipstakeholder managementcommunicationproblem solvinganalytical abilitiesteam playerdetail-orientedmulti-taskingflexibilitydecisiveness