VP FCRM Surveillance & Monitoring Manager
The Bancorp
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • United States
Visit company websiteExplore more
Job Level
About the role
- Manages the Surveillance and Monitoring (SAM) support functions, ensuring internal and regulatory service level expectations are met through effective resource management, process optimization, and technology enablement
- Oversees onshore SAM functions within the AML/BSA program, ensuring timely, high-quality production, and adherence to regulatory standards
- Establishes and monitors performance metrics and applies corrective action as needed
- Manages and develops a team of analysts, aligning workforce capacity with operational demands, system enhancements, and cross-functional initiatives
- Sets strategic priorities aligned to regulatory risk and technology enablement objectives
- Maintains oversight of AML policies and procedures for the unit to ensure effective governance, internal controls, and regulatory compliance
- Communicates regulatory updates and drives implementation across impacted stakeholders
- Manages escalated issues and communicates findings, risks, and opens items to senior management
- Provides leadership and guidance on complex operational and compliance matters
- Compiles and analyzes KPIs and KRIs related to alert review and monitoring processes
- Develops dashboards and performance reporting to measure effectiveness, identifies systemic improvement opportunities, and informs prioritization of enhancements
- Leads process improvement and quality initiatives to enhance efficiency, scalability, and regulatory alignment
- Defines business requirements, documents future-state workflows, and oversees implementation through deployment and validation
- Acts as the business owner for SAM systems and monitoring platforms
- Partners with Technology, FTS, and vendors through the system development lifecycle, including design, testing, implementation, and stabilization
- Leads user acceptance testing and ensure operational readiness
- Maintains a prioritized enhancement roadmap incorporating regulatory developments, audit findings, operational metrics, and emerging risks
- Evaluates automation, workflow tools, and advanced analytics solutions to improve scalability and control effectiveness
- Leads cross-functional BSA/AML initiatives from concept through implementation
- Prepares monthly, quarterly, annual, and ad hoc reports for senior management and the Board of Directors
- Develops strong partnerships with business lines to ensure appropriate compliance with BSA/AML requirements
Requirements
- Undergraduate degree in a related field or an equivalent combination of training and experience
- 10 years of BSA/AML investigation experience in the banking industry, including at least two years in a leadership role
- Experience leading system implementations, workflow redesign, or automation initiatives within a compliance or risk management environment
- Demonstrated ability to translate regulatory and operational requirements into structured business documentation to support technical development and implementation
- Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE) designation
- Comprehensive BSA/AML knowledge with strong understanding of commercial and prepaid banking
- Substantial knowledge of BSA/AML regulations, including the FFIEC Examination Manual
- Strong leadership, analytical, project management, and stakeholder management skills
- Excellent verbal, written, and interpersonal communication skills
- Proficiency in Microsoft Office Suite, Tableau, project management tools, and automation technologies (e.g., RPA)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
BSA/AML investigationsystem implementationsworkflow redesignautomation initiativesperformance metricsKPI analysisregulatory compliancebusiness documentationprocess improvementadvanced analytics
Soft Skills
leadershipanalytical skillsproject managementstakeholder managementcommunication skills
Certifications
Certified Anti-Money Laundering Specialist (CAMS)Certified Fraud Examiner (CFE)