Fraud Analyst I
The Bancorp
full-time
Posted on:
Location Type: Hybrid
Location: Sioux Falls • South Dakota • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Reviews transaction alerts and fraud monitoring reports to identify patterns of unusual activity
- Investigates cardholder activity using processor tools, internal databases, public web sources, and fraud platform workflows
- Blocks or escalates accounts when necessary, following established documentation protocols
- Adds individuals to the Restricted Customer Database as necessary to avoid repeat offenders
- Submits Unusual Activity Referrals (UARs) to FCRM based on investigation outcomes and escalate as needed
- Responds to incoming documentation and inquiries via department inboxes, ensuring timely and professional communication
- Monitors ongoing activity for blocked accounts and ensure resolution steps are executed per bank procedures
- Recommends process or reports improvements based on observed fraud typologies or operational gaps
- Maintains accurate notes, tagging, and classification in all case management systems
Requirements
- Associate degree or equivalent
- 0–2 years of experience in banking, fraud investigation, or a financial operations setting
- Proficiency in Microsoft Office Suite, especially Excel and Outlook
- Strong written and verbal communication skills
- Ability to multi-task in a fast-paced, team-based environment
- Undergraduate degree in Business, Criminal Justice, Finance, or a related field and/or at least 2 years of experience working Fraud alerts or Fraud Investigations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationtransaction monitoringdata analysiscase managementdocumentation protocolsreportingprocess improvementpattern recognitionMicrosoft ExcelMicrosoft Outlook
Soft skills
communicationmulti-taskingteamworkattention to detailproblem-solvingprofessionalismorganizational skillsanalytical thinkingtime managementadaptability