Claims Insurer Relationship Manager

The Ardonagh Group

Claims Insurer Relationship Manager strengthening insurer partnerships for UK insurance broker Everywhen. Monitoring SLAs, resolving escalations, and improving commercial motor and enterprise claims service.

Posted 8/17/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing insurer relationships and overseeing claims performance, ensuring compliance and effective communication across teams. Proficient in interpreting insurance policies and negotiating with stakeholders to enhance claims service delivery.

Highest-signal resume keywords

Insurance Relationship ManagementClaims Performance OversightPolicy InterpretationNegotiation SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance KnowledgeClaims ManagementSLA TrackingPolicy Wordings InterpretationCompliance Governance

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsInfluencing SkillsPresentation Skills

Tools & Technologies

Claims Portal Management

Industry Keywords

Commercial Motor InsuranceEnterprise ClientsInsurer PerformanceClient Relationship Management

About the role

Key responsibilities & impact

Own the day-to-day relationships with key insurer partners’ claims teams, including central relationship contacts and team leaders
Oversee insurer performance, including tracking SLAs and proactively escalating likely issues
Work across claims teams to gain feedback and insight on insurer performance and share it constructively with insurer partners
Oversee insurer claims portal access requirements and monitor usage with Category Leaders
Ensure compliance and governance of portal access for joiners and leavers
Work closely with the National Technical Claims Lead and Operations & Transformation Lead to share feedback
Act as an escalation point for Category Leads and insurers regarding concerns
Liaise with the necessary parties to help resolve concerns
Promote the Everywhen claims proposition with insurer claims teams
Contribute to a proactive, efficient and effective claims service for commercial motor and enterprise clients

Requirements

What you’ll need

Experienced insurance professional
Ability to build and maintain relationships with teams and stakeholders across the business
Strong interpersonal and communication skills
Detailed knowledge of all general classes of insurance
Ability to read, understand and interpret policy wordings
Confidence to challenge insurers on policy interpretation and apply it to claims
Ability to manage expectations professionally
Strong skills in negotiation, contracting, consultancy, facilitation, influencing, presentation and communication
Ability to work in environments with occasional ambiguity
Experience managing client relationships

Benefits

Comp & perks

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career across the entire Ardonagh family
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme
24-hour support for physical and mental wellbeing
1 day paid volunteering day
The Spotlight Awards
Equal opportunities, diversity, equity and inclusion commitment