Insurance Account Handler

The Ardonagh Group

Commercial Lines Insurance Account Handler focusing on client relationship management in Croydon. Providing support to clients and enhancing customer service experience.

Posted 5/30/2026full-timeCroydon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supporting a designated client portfolio
Acting as the first point of contact for clients
Building strong relationships and supporting clients with queries as they arise

Requirements

What you’ll need

Commercial Insurance Industry experience is essential for this role
Most important is your ability to bring your best self to work every day to give our clients the best possible experience
Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too
Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way
Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation but it’s also just the right way to be

Benefits

Comp & perks

Holiday entitlement of 26 days plus bank holidays, increasing with length of service
Opportunity to progress your career across the entire Everywhen family
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pension scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

proactiveinitiativeentrepreneurial spiritcustomer servicecollaborativepositive outlookengagingresiliencehonestyintegrity