Senior Product Manager, Composition API
Algolia
Property Manager
The Arch Company
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver exceptional, customer-centric property management services for The Arch Company Estate throughout the Manchester area
- Engage with customers through a comprehensive inspection regime and improve common parts within service charge estates
- Ensure compliance with all statutory regulations and industry standards
- Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies
- Address customer enquiries, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance
- Collaborate with Finance/Credit Control on strategies for resolving customer arrears (e.g., forfeiture)
- Onboard new customers with handover packs and initial query support
- Collaborate with Transaction Managers on lease renewals and rent reviews and proactively address issues to support retention
- Log and manage property management-specific queries, including compensation requests
- Oversee exit processes: review termination notices, manage communication, handle dilapidations and deposit returns
- Manage mid-tenancy Licence to Alter requests and non-commercial third-party access requests
- Own breach management: review and pragmatically resolve lease violations, manage unauthorised subletting, unauthorised alterations, planning breaches, and unauthorised land use
- Manage removal of squatters and unauthorised occupiers, including overseeing adverse possession claims
- Proactively report and manage Health & Safety risks and serve as advocate for safety standards
- Collaborate in a fast-paced team environment to enhance customer impact and support colleagues
Requirements
- Experience working with high volume or complex commercial portfolios
- Proven experience in property management, with a strong focus on service charge management
- Familiarity with financial strategies for resolving customer arrears, including forfeiture processes
- Experience in onboarding new customers and managing initial queries
- Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns
- Demonstrated ability to manage breach issues, including unauthorized alterations and planning breaches, in collaboration with local authorities
- Experience in managing the removal of squatters and unauthorized occupiers, including oversight of adverse possession claims
- Strong teamwork skills and willingness to collaborate in a fast-paced, energetic environment
- Encouraged to enquire about part time and flexible opportunities
Benefits
- Open to flexible working arrangements
- Comprehensive benefits package (outlined above)
- Support for work-life balance
- Encouragement to enquire about part time and flexible opportunities
- Member of Real Estate Balance and staff DE&I Board (DE&I initiatives)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementservice charge managementbudgetingfinancial strategieslease renewalsexit processesbreach managementhealth and safety managementcustomer onboardingquery management
Soft skills
customer-centricteamworkcollaborationcommunicationproblem-solvingcustomer serviceadaptabilityattention to detailproactive reportingenergetic environment
