Manager

• Deliver exceptional, customer-centric property management services for The Arch Company Estate throughout the Manchester area
• Engage with customers through a comprehensive inspection regime and improve common parts within service charge estates
• Ensure compliance with all statutory regulations and industry standards
• Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies
• Address customer enquiries, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance
• Collaborate with Finance/Credit Control on strategies for resolving customer arrears (e.g., forfeiture)
• Onboard new customers with handover packs and initial query support
• Collaborate with Transaction Managers on lease renewals and rent reviews and proactively address issues to support retention
• Log and manage property management-specific queries, including compensation requests
• Oversee exit processes: review termination notices, manage communication, handle dilapidations and deposit returns
• Manage mid-tenancy Licence to Alter requests and non-commercial third-party access requests
• Own breach management: review and pragmatically resolve lease violations, manage unauthorised subletting, unauthorised alterations, planning breaches, and unauthorised land use
• Manage removal of squatters and unauthorised occupiers, including overseeing adverse possession claims
• Proactively report and manage Health & Safety risks and serve as advocate for safety standards
• Collaborate in a fast-paced team environment to enhance customer impact and support colleagues

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